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About repairs, returns/exchanges

[About repairs]

・We also accept repairs at our stores nationwide, not just at the online shop or store where you purchased the product.
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-When requesting repairs, please bring your proof of purchase along with the product and any damaged parts.

・Whether or not a repair can be performed, as well as the period and cost, will depend on the condition of the item. Once we have received the item and checked its condition, we will provide you with an estimate.

- If you present your purchase certificate and a malfunction occurs when using the product normally in accordance with the instructions, we will provide a free repair service for one year from the date of purchase.

*However, there will be a charge in the following cases.

─If more than one year has passed since the date of purchase ─If you do not present your proof of purchase ─Malfunctions, damage, or loss of parts due to carelessness, etc. ─Small scratches, discoloration of crystal or metal, etc. that occur during use

・During repairs, we may use some substitute products or parts.

*Please note that we may not be able to accept your request depending on the condition of the product or the type of repair required, or we may need to keep the product for an extended period of time.
*If you are unable to visit our store and would like to have the item repaired by mail, please contact us using the inquiry form.

[About returns and exchanges]

The following products cannot be returned or exchanged.

・Products that have been used once ・Products whose accessories (BOX, purse, purchase certificate, etc.) are lost, damaged, or soiled ・Preordered products ・Products that have been delivered for more than 7 days ・In the case of customer circumstances (image) Differences/order errors, etc.)
・Piercings (for hygiene and safety reasons)

*There may be slight differences in the shape and color of the jewelry in the images. Thank you for your understanding in advance.

[If the delivered product is different from the one ordered, or if the product is defective]

We will handle returns and exchanges as soon as possible, so please contact our customer service within 7 days for domestic shipments and 14 days for overseas shipments after receiving the product.