inquiry

For product/order inquiries, please contact customer service using the inquiry form below or by phone.

Please note that it may take several days for a response. Thank you for your understanding.

Grosse Customer Service Desk
TEL: 03-6741-7156

*Weekdays 10:00-17:00
(Excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays)

Free shipping for orders over 24,200 yen

Free shipping for purchases over 24,200 yen (only within Japan)

Can be shipped overseas

Delivery for a flat rate of 2,500 yen (*We do not support shipping to China, Hong Kong, or Taiwan. Thank you for your understanding.)

We accept gift wrapping

All products will be delivered in gift wrapping.

Shipping time

Usually, your order will be shipped within 2-5 business days (excluding weekends and holidays) from the date of your order.