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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
inquiry
For product/order inquiries, please contact customer service using the inquiry form below or by phone.
Please note that it may take several days for a response. Thank you for your understanding.
Grosse Customer Service Desk
TEL: 03-6741-7156
*Weekdays 10:00-17:00
(Excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays)
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We accept gift wrapping
All products will be delivered in gift wrapping.
Shipping time
Normally, items will be shipped from Japan within 1 to 4 business days (excluding weekends and holidays) from the date of your order.
Free shipping for orders over 24,200 yen
Free shipping for purchases over 24,200 yen (only within Japan)
Can be shipped overseas
Flat rate shipping fee of 4,000 yen (Please note that we do not ship to China, Hong Kong, or Taiwan.)