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privacy policy

1.Basic idea

When Grosse Japan Co., Ltd. (hereinafter referred to as the "Company") receives personal information from customers, we will strive to protect the personal information based on the following policy.

2. Legal compliance

We will handle personal information appropriately within the scope of the purpose of use, and strive to protect personal information by complying with the Act on the Protection of Personal Information and other related laws and regulations.

3.Agreement regarding the handling of personal information

With respect to personal information you provide through Grosse Japan's website and online shop, in the following cases, even if you do not separately agree to this privacy policy in writing, you may not be able to use the personal information you submit through our website. You agree to the acquisition, storage, posting, and use of your information.

①Personal information registered by customers with our company
② Information regarding personal contracts
③When a purchase contract is concluded with our company
④If you contact us by electronic means

4.Purpose of use of personal information

Our company manages and uses customers' personal information. Your personal information may be used in the following cases.

① To ship the ordered product ② To provide after-sales service regarding the ordered product
③For our company's market activities
④To contact you regarding products, services, and transactions with customers.
⑤For research to improve services related to our website and products
⑥To outsource repair, delivery work, and system troubleshooting to a third party.

If it becomes necessary to use personal information for purposes other than those listed above, we will obtain the customer's consent for such use, unless permitted by law.

5.Restrictions on use and service provision

Our company will not use collected information for purposes other than the purpose of use stated in [4], unless there is a disclosure request based on laws and regulations, illegal acts such as unauthorized access or intimidation, or other special reasons. We promise to use the information for our own purposes and not to provide it to any third party.

6.Safety management measures

We will take necessary measures to prevent the leakage, loss, or damage of collected information, appropriately manage collected information, and ensure safety.

7. Disclosure of personal information

We will disclose registered information upon request from our customers. In addition, if we receive a request that the contents are incorrect, we will check the contents and correct, add, or delete the registered information.

8.Contact information

Please contact us for inquiries regarding the purpose of use, disclosure, correction, suspension of use, etc. of personal data held by our company, as well as inquiries regarding our personal information protection.

1-5-8 Jingumae, Shibuya-ku, Tokyo
Jingumae Tower Building 13th floor
Tel: 03-6741-7156

9. Continuing efforts to protect personal information

Our company continuously reviews and strives to improve its efforts regarding personal information protection.

10. About cookies

Cookies are a mechanism that stores customer information as a file on your computer.

We may use cookies to control the display of advertising, deliver editorial content, track usage patterns on the website, record registration details, and personalize information. Cookies may contain personal information and may be shared with affiliated companies. If you do not wish to use cookies, your web browser includes an option that allows you to disable them. If you set your browser to refuse cookies, some parts of this website may not function properly. Although your personal information is protected as described above, we reserve the right to use anonymous data about you for any business purpose.

11. Changes to privacy policy

This policy is subject to change without prior notice.