Atsuko Noda

13th floor, Jingumae Tower Building, 1-5-8 Jingumae, Shibuya-ku, Tokyo 150-0001

03-6741-7156

info@grosse.jp

Accepted from the order form. After that, we will send you a confirmation email, so please check the product, amount, etc.

●Domestic shipping

Shipping fee: 800 yen nationwide (free shipping for purchases of 24,200 yen or more including tax)
Cash on delivery fee: 400 yen (*The total amount shown on the order confirmation screen does not include the cash on delivery fee. If you use cash on delivery, please prepare the payment with the total amount plus the fee of 400 yen.)

● International shipping fee: 2,500 yen flat rate

*We do not ship to China, Hong Kong, or Taiwan.
*For deliveries outside of Japan, the product will be purchased at the tax-excluded price, but there may be cases where additional duties are charged at the discretion of the local customs office. In that case, the customer will be required to pay the tax amount. Please note.

Ships within 1-4 business days of order (excluding weekends and holidays)
The product will arrive the day after it is shipped or the day after that.
However, it may take more than 3 days for delivery to Hokkaido, Okinawa, remote islands, and some areas.

*For overseas deliveries, it is not possible to specify a delivery date.

VISA, Mastercard, American Express, JCB, Google Pay, Cash on Delivery

From the perspective of protecting the global environment, we are implementing paperless delivery statements/receipts. After the product is shipped, you can download it from the link in the shipping completion email or from My Page.
*If paying by cash on delivery, you will be able to download the receipt after we confirm receipt of the product.
*You can change the recipient's name, address, and proviso on the receipt from the download page.

If you register as a member of the online shop, you will be able to check your order history and issue receipts/invoices from your My Page.
You can also register personal information such as your address, which will eliminate the need to enter it again the next time.

See the membership registration process and important points >

・In addition to the online shop/store where you purchased your product, we also accept repairs at our stores nationwide.
View shop list

・When making repairs, please bring the proof of purchase along with the product and damaged parts.

・Repair availability, period, and price vary depending on the condition of the product. Once we receive your item and check its condition, we will post an estimate.

・If a problem occurs after displaying the purchase certificate and using the product in accordance with the handling instructions, we will provide free repair service for one year from the date of purchase.

*However, a fee will be charged in the following cases.

─ If more than one year has passed since the date of purchase ─ If the proof of purchase is not presented ─ Failure or damage due to carelessness, loss of parts, etc. ─ Minor scratches or discoloration of crystal or metal that may occur during use etc

・During repairs, we may use some substitute products or parts.

*Depending on the condition of the product and the nature of the repair, we may not be able to accept your order or may have to keep it for a long period of time. Please note.
*If you are unable to come to the store and would like to have your item delivered for repair, please contact us using the inquiry form.

The following products cannot be returned or exchanged.
・Products that have been used once ・Products whose accessories (BOX, purse, purchase certificate, etc.) are lost, damaged, or soiled ・Preordered products ・Products that have been delivered for more than 7 days ・In the case of customer circumstances (image) Differences/order errors, etc.)
・Piercings (for hygiene and safety reasons)

*There may be slight differences in the shape and color of the jewelry in the images. Thank you for your understanding in advance.

We will handle returns and exchanges as soon as possible, so please contact our customer service within 7 days for domestic shipments and 14 days for overseas shipments after receiving the product.