Atsuko Noda

13th floor, Jingumae Tower Building, 1-5-8 Jingumae, Shibuya-ku, Tokyo 150-0001

Phone: 03-6741-7156
Email address: info@grosse.jp

・Online club monthly membership fee: 7,700 yen (tax included)

Travel expenses to attend the party will be borne by the customer.

Please note that additional fees will be incurred for the purchase of items ordered at the exhibition and participation in paid parties.

For information on using the online store, please check the online store's information based on the Specified Commercial Transactions Act .

VISA, Mastercard, American Express, JCB, Google Pay, Cash on Delivery*

*Cash on delivery is only available when purchasing items ordered at an exhibition.

■Grosse Club monthly membership fee

Credit card payments are made on a monthly cycle, starting from the settlement date. If a payment is made at the end of the month, it will be as follows:

・If the first settlement date is the 31st → If there is no 31st in a month, the settlement will be made on the 30th. From then on, the 30th will be the settlement date.
・For February, which does not have a 30th, settlement will be made on the 28th or 29th. (This date varies depending on leap years.) From then on, the settlement date will be the 28th or 29th.

■Other

・Credit card payment: Payment is due when you place your order.

Cash on delivery: Payment is to be made to the delivery company when the product is delivered.

■ Delivery time

…It usually takes several months for delivery. For details, please check the delivery date listed in the details of each product page. Once the shipment is complete, we will send you a shipping completion notification email. Please wait a little while for the delivery.

■About cancellations

...Orders (reserved items) cannot be cancelled. Thank you for your understanding.

■Return Policy

...We cannot accept returns or exchanges for the following products:

・Products that have been used once

・Items with missing, damaged or soiled accessories (box, pouch, purchase certificate, etc.)

・Order items (reservation items)

・Products that have been delivered more than 7 days ago

・For customer reasons (different image, wrong order, etc.)

・Piercings (for hygiene and safety reasons)

*Please note that there may be slight differences in the shape and color of the jewelry in the images.

■ Regarding repairs for other products

...Please check the " Repairs, Returns/Exchanges" section of our online shop.

When you pay your monthly membership fee, you will be given 7,700 points, and you can check the number of points you have on your My Page. Points can be used at a rate of 1 point = 1 yen. Please see " What are Grosse Club Points ?" for information on how to use them.

*When using a discount coupon, if you use points to pay the full price of the product, the product price will be 0 yen and the discount coupon system will not work. Please enter a number of points that is less than the product price.

Points are valid for two years from the time they are granted. They will be lost after the expiration date, so please use them within the expiration date.

Even after you cancel your membership in the Grosse Club, you can still use your points until they expire as long as you are a member of the Grosse Online Shop. (This applies only to regular purchases at the Grosse Online Shop.) However, please note that if you cancel your membership in the Grosse Online Shop, any points that have not yet expired will also be lost.

Please note that, as a general rule, points cannot be cancelled once they have been used.

Please note that we cannot accept cancellations or refunds after payment has been completed.

You may cancel your membership in the Club at any time.

Please see "How to cancel your membership" for information on how to cancel your membership and important points to note when cancelling .

About the Service

...We will deal with your inquiry as soon as possible, so please contact our customer service.

About delivered products

...We will process your return or exchange as soon as possible, so please contact our customer service within 7 days of receiving the product (domestic shipments) and within 14 days of receiving the product (overseas shipments).