Payment will be by credit card.

We accept AMEX, Google Pay, Master, VIZA and JCB.

Please see "How to change your registered credit card" for instructions on how to change your card .

If the withdrawal fails, the payment will be retried twice. The first time will be four days after the payment failure, and if it fails again, the second time will be four days later. Please change to a valid credit card within this period.

Click here to learn how to change your registered credit card .

After changing your card, you will receive a thank you email for your purchase once the payment is successful.

Please note that if the second re-payment attempt also fails, your Grosse Club membership will be cancelled.

In order to protect the global environment, we are implementing paperless invoices and receipts. You can download them from your My Page after paying your membership fee.

*You can change the name, address, and notes on the receipt from the download page.

* You can choose to pay by cash on delivery when purchasing products. If you choose cash on delivery, you will be able to download a receipt after confirming receipt of the product.

After logging in, you can check it from My Page .

Points will expire two years after they are granted. They will automatically expire, so please use them before that happens.

For information on how to use points, please see " What are Grosse Club Points ?"

Points cannot be used in stores. Points can be used at the Grosse online shop, showrooms, paid party participation tickets, and exhibition order items at a rate of 1 point = 1 yen. For more information, please see " What are Grosse Club Points ?"

As a general rule, points cannot be cancelled once they have been used. Thank you for your understanding.

Yes. Even after canceling your membership, you can still use your points for shopping at online stores as long as they are still within their expiration date. For details, please see " Notes on Cancellation ".

There may be a limit on the number of people you can bring with you. Please check the announcements for each party you are attending for more details.

Please check the details on each product page for delivery dates. We will contact you by email once the product has been shipped. Please wait a little while for your order to arrive.

Please note that exhibition orders cannot be cancelled as they are reserved items.

If you would like to change your email address, please contact our customer service.

You can change your default address and phone number by tapping "Manage" on your My Page and then "Edit" under "Default Address."

Yes, you can cancel your membership at any time. For details, please see " How to cancel your membership ".

Yes, you can rejoin at any time.